Question 1

How do you detect water leaks without damaging my property?

Accepted Answer

We use non-invasive technologies such as thermal imaging cameras, acoustic leak detection equipment, and moisture meters to locate leaks without causing damage to your property. These advanced tools allow us to pinpoint the source of leaks with minimal disruption.

Question 2

How much does leak detection cost?

Accepted Answer

The cost of leak detection services varies depending on the size of your property, the complexity of the issue, and the specific services required. We provide transparent pricing and can give you a more accurate estimate after understanding your specific situation. Contact us at 604-239-9934 for a consultation.

Question 3

How long does a leak detection service take?

Accepted Answer

Most residential leak detection services can be completed within 1-3 hours, while commercial properties may take longer depending on the size and complexity. We work efficiently to minimize disruption to your home or business.

Question 4

Can you detect leaks in concrete slabs or foundations?

Accepted Answer

Yes, we specialize in detecting leaks in concrete slabs and foundations using ground penetrating radar and other specialized equipment. These technologies allow us to locate leaks beneath concrete without destructive testing.

Question 5

Do you repair the leaks you find?

Accepted Answer

We specialize in leak detection and diagnosis, not repairs. After identifying the source of your leak, we provide detailed documentation that you can share with your preferred contractor or plumber for repairs. We can also recommend trusted repair specialists if needed.

Question 6

How accurate is your leak detection technology?

Accepted Answer

Our advanced leak detection equipment is highly accurate, allowing us to pinpoint leaks with precision. We often use multiple detection methods to confirm our findings and ensure accuracy.

Question 7

Can you detect sewer line leaks?

Accepted Answer

Yes, we can detect sewer line leaks using specialized equipment such as acoustic sensors and ground penetrating radar. These tools allow us to locate underground leaks without excavation.

Question 8

Do you provide emergency leak detection services?

Accepted Answer

Yes, we understand that leaks can cause significant damage if not addressed promptly. Contact us at 604-239-9934 to inquire about our availability for emergency leak detection services.

Question 9

How can I tell if I have a water leak?

Accepted Answer

Signs of a water leak include unexplained increases in water bills, the sound of running water when no fixtures are in use, damp or discolored walls or ceilings, musty odors, mold growth, or warm spots on floors (for slab leaks). If you notice any of these signs, it's advisable to have a professional leak detection service inspect your property.

Question 10

Can you detect leaks in swimming pools?

Accepted Answer

Yes, we provide swimming pool leak detection services using specialized equipment to locate leaks in pools, spas, and their associated plumbing systems.

Question 11

Do you work with insurance companies?

Accepted Answer

Yes, we regularly work with insurance companies and can provide detailed documentation of our findings for insurance claims. Our reports include images, descriptions of the leak sources, and recommendations for repairs.

Question 12

What areas do you serve?

Accepted Answer

We provide leak detection services throughout the Greater Vancouver area, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, Port Moody, North Vancouver, and beyond. Contact us to confirm service availability in your specific location.

Question 13

How soon can you come out for a leak detection service?

Accepted Answer

Our availability varies depending on our current schedule and the urgency of your situation. We strive to accommodate emergency situations as quickly as possible. Contact us at 604-239-9934 to discuss your needs and schedule a service.

Question 14

What is thermal imaging and how does it detect leaks?

Accepted Answer

Thermal imaging uses infrared cameras to detect temperature differences in surfaces. Water leaks typically create temperature variations in walls, ceilings, or floors, which appear as distinct patterns on thermal images. This technology allows us to see hidden moisture without opening walls or floors.

Question 15

Can you detect leaks in radiant floor heating systems?

Accepted Answer

Yes, we can detect leaks in radiant floor heating systems using thermal imaging and other specialized equipment. These systems require careful inspection due to their location beneath flooring materials.

Question 16

Do you provide written reports of your findings?

Accepted Answer

Yes, we provide detailed written reports that include images, descriptions of the leak sources, and recommendations for repairs. These reports can be shared with contractors, insurance companies, or property managers.

Question 17

How can I prepare for a leak detection service?

Accepted Answer

To prepare for a leak detection service, ensure access to all areas of concern, including closets, utility rooms, and crawl spaces. Remove any items that might obstruct access to walls, floors, or plumbing fixtures. If possible, document when you first noticed the issue and any patterns you've observed.

Question 18

Can you detect leaks in irrigation systems?

Accepted Answer

Yes, we can detect leaks in irrigation systems using specialized equipment such as acoustic sensors and ground penetrating radar. These tools allow us to locate underground leaks in sprinkler systems without extensive excavation.

Question 19

What's the difference between a plumber and a leak detection specialist?

Accepted Answer

Plumbers typically focus on installing, repairing, and maintaining plumbing systems. Leak detection specialists, on the other hand, use specialized equipment and techniques specifically designed to locate hidden leaks without destructive testing. While some plumbers offer basic leak detection, our specialized equipment and expertise allow us to locate leaks with greater precision and less disruption.

Question 20

How often should I have my property inspected for leaks?

Accepted Answer

For residential properties, we recommend a professional leak inspection every 2-3 years as preventative maintenance. Commercial properties, especially those with complex plumbing systems, may benefit from annual inspections. Properties with a history of leaks or those over 20 years old may require more frequent inspections.

Question 21

Can you detect gas leaks?

Accepted Answer

No, we specialize in water leak detection. For gas leak detection, you should contact your gas utility provider or a specialized gas leak detection service immediately, as gas leaks pose serious safety hazards.

Question 22

Do you work with strata councils and property managers?

Accepted Answer

Yes, we regularly work with strata councils and property managers to address leak issues in multi-unit residential and commercial buildings. We understand the unique challenges of these properties and can provide comprehensive services tailored to your needs.

Question 23

What is ground penetrating radar and how does it work?

Accepted Answer

Ground Penetrating Radar (GPR) is a non-destructive technology that uses radar pulses to image the subsurface. It can detect objects, voids, and moisture beneath concrete slabs, in walls, or underground. For leak detection, GPR helps us locate pipes, identify areas of moisture intrusion, and find voids that might indicate leaks, all without damaging your property.

Question 24

Can you detect leaks in flat roofs?

Accepted Answer

Yes, we specialize in flat roof leak detection using thermal imaging, moisture mapping, and other non-invasive techniques. Flat roofs present unique challenges for leak detection, but our methods can effectively locate the source of leaks in these systems.

Question 25

How do you detect leaks in walls?

Accepted Answer

We detect leaks in walls using a combination of thermal imaging, moisture meters, and acoustic detection. Thermal cameras reveal temperature differences that indicate moisture, moisture meters confirm the presence of water, and acoustic equipment can help pinpoint the exact location of active leaks in pipes within walls.

Question 26

Do you provide services for commercial buildings?

Accepted Answer

Yes, we provide comprehensive leak detection services for commercial buildings of all sizes, including office buildings, retail spaces, warehouses, and industrial facilities. Our non-invasive methods minimize disruption to your business operations.

Question 27

What should I do if I suspect a water leak?

Accepted Answer

If you suspect a water leak, first check for visible signs such as water stains, mold, or musty odors. Monitor your water meter to confirm unusual water usage. For immediate concerns, locate your main water shut-off valve in case you need to stop water flow. Then contact us at 604-239-9934 to schedule a professional leak detection service.

Question 28

Can you detect leaks in older homes with galvanized or copper pipes?

Accepted Answer

Yes, we can detect leaks in older homes with galvanized or copper pipes. These older plumbing systems often develop leaks due to corrosion and age. Our equipment is effective at locating leaks in various pipe materials, including galvanized steel, copper, PEX, and PVC.

Question 29

Do you provide leak detection for fire sprinkler systems?

Accepted Answer

Yes, we can detect leaks in fire sprinkler systems using specialized equipment. These systems require careful inspection due to their importance for safety and the potential for water damage if leaks occur.

Frequently Asked Questions